Delete Dinio Account
You can delete your Dinio account at any time, without stating a reason. Below you will find the exact steps as well as an overview of which data will be deleted and which will be retained.
- App:
- Dinio
- Developer:
- Adversign Media GmbH
- Last updated:
- April 2026
How to delete your account
Directly in the Dinio app
Recommended if you have access to your smartphone and the app. Deletion takes effect immediately.
- 1Open the Dinio app on your smartphone.
- 2Sign in with your credentials.
- 3Tap the Settings tab at the bottom right.
- 4Scroll down and select Delete account.
- 5Review the warning listing all affected data and confirm with Continue.
- 6Enter your password to confirm and tap Delete permanently.
- 7Your account will be deactivated immediately. Linked Dinio devices will be reset to factory settings.
By email
Alternative if you no longer have access to your Dinio app. Processed within 30 days at the latest.
- Recipient
- datenschutz@adversign-media.de
- Subject
- "Deletion of my Dinio account"
- Content
- The email address associated with your account. We will contact you to verify your identity.
Which data will be deleted?
When your account is deleted, the following data will be irrevocably removed:
- Account data: email address, password hash, and — if provided — first and last name.
- Preferred app interface language.
- Push notification tokens (APNs/FCM) and active sign-in sessions.
- Assigned Dinio devices: the assignment is removed and devices are reset to factory settings on their next heartbeat.
- Media library: uploaded images (originals, thumbnails, previews) and the BIN files generated from them for the displays.
- Content Designer drafts (canvas data with referenced fonts and stickers).
- Display plans including scheduling rules.
- Smart-Charge settings (notification time, battery threshold).
- Dinio Ads data, if locations were created: addresses with geo coordinates, venue metadata, opening hours, target audiences, and uploaded location images.
Which data will still be retained?
For legal reasons or to prevent abuse, we retain certain types of data for a limited time even after account deletion:
- Completed invoices and payment records
- 10 years (§ 147 AO [German Tax Code], § 257 HGB [German Commercial Code]).
- Anonymized heartbeat logs
- up to 30 days (technical operations, no personal reference).
- Anonymized campaign events
- up to 90 days (aggregated metrics, no personal reference).
- Backups
- Up to 30 days of rotating database backups. After that period, all records are removed from backups as well.
Questions or problems?
If you have questions about the deletion process or issues accessing your account, please contact us directly:
40210 Düsseldorf
(+49) 211 355 814 - 0
Further information
Detailed information about the processing of your data can be found in our Privacy Policy. The contractual provisions for contract termination are set out in our Terms and Conditions.